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RETURNS & EXCHANGES

Returns & Exchange Policy

Last Update: June 2020


Due to Covid-19 returns and shipping in some regions may be slower than normal.  We will do our best to share details if your region is impacted.  

RETURN POLICY

All items (also sale products) can be returned within 21 days after receipt. The returned items need to be unworn, undamaged and, if reasonable, provided with the attached labels. 

Please follow these steps:

1. Following the receipt of your order you hold the right to cancel the contract within a period of 21 days, without giving any reason.

After delivery you will have 14 days to return the products. The returned items are (if reasonably possible) unworn, undamaged and provided with labels.

2. Fill in the return form included in the package. If you lost the form, you can contact our customer service.

3. Send us your package via a postal delivery point! Stick the address on your return package so it is clearly visible. Make sure your own address is no longer visible to avoid confusion. If you hand in your package at a postal delivery point, we advise you to hold on to the receipt with Track & Trace code until your return shipment has been processed.

If you decide to revoke the purchase agreement, you will receive all made payments from us, certainly within 21 days after we have been informed of your decision to cancel the purchase agreement. We hold the right to reimburse you after receiving the products or the shipping receipt of the return. If a product is used or damaged, we can charge costs for the depreciation.

You are only liable for depreciation of items when this is a result of using the items. By this we mean; using a product in a manner that goes beyond the necessary process of determining the nature, characteristics and functioning of the goods.

4. After processing your return shipment you will immediately receive a credit note. The purchase amount will be refunded via the same method that was used to pay for the order:

  • 14 days
  • NOT “immediate” depending on your banks processing time, it may take a few days for the credit to be reflected on your account

EXCHANGING ITEMS

If you want to exchange an item for a different colour or size, you can return it through the above step-by-step plan and re-order the desired items. This way your order will get to you in no-time.

Download Exchange & Return Form